1. GENERAL CONDITIONS FOR RETURNS
Every request for return of material must be addressed in written by fax, by mail or through hp.educalc.net to the Customer Care Service of Educalc.net. Material can only be returned when Customer Care issued a valid RMA number. An RMA number is valid for 10 days after its issue by Customer Care; consequently the concerned products must be returned to Educalc.net within that period of time. A new request for return of material must be introduced after 10 days as the RMA number expires automatically after that period of time. Only material purchased at Educalc.net can be returned. Verification is done based upon invoice number and date and in some cases on the serial numbers mentioned on the invoice.
2. REASONS FOR RETURNS
DOA (dead on arrival) - The DOA conditions reflect those of the manufacturer. When imposed by the manufacturer’s warranty conditions, Educalc.net will in some cases not accept DOA products in return. In those cases the customer must return the DOA products to a third party designated by the manufacturer.
Defective products - Educalc.net does not offer any warranty other than the one imposed by the manufacturer to Educalc.net. Consequently, the warranty conditions proposed by Educalc.net will be an exact copy of the manufacturer’s. You can consult them on imposed.
Wrong deliveries by Educalc.net - Customer Care must be notified of all wrong deliveries within 5 days date of delivery. Only products in their original condition and without damages to the box will be accepted for return. Transportation cost for returning the material will be at the expense of Educalc.net.
Products damaged at delivery by Educalc.net - Customer Care must be notified of all damaged deliveries within 5 days date of delivery. Transportation cost for returning the material will be at the expense of Educalc.net.
Wrong customer order - Educalc.net reserves the right to issue or not an RMA number for the return of material in case the customer placed a wrong order. Educalc.net reserves the right to charge the customer a restocking fee of at least 10% of the product value,
Special / exotic products - Educalc.net will in no case take back material that was specifically ordered for a customer.
Return of goods - Goods will be returned in their original packaging, complete, without any printed tape nor any writing on the box to Educalc.net Warehouse address. Damaged boxes are not accepted.
Shipment recommendations - Returns are only accepted if acknowledged through a RMA-number. This RMA-number must be clearly indicated on the upper side of the box in such way that damage of original box is excluded. Always mention the RMA-number on the freight slip as well, especially when returning the goods yourself.