Sent: Tuesday, March 02, 2004

Subject: HP49 O.S.

Text: Dear Ms Chia, My HP49 is once again in perfect working condition thanks to you and your associate, Peter. I wish to convey my gratitude to you and, especially , Peter, who patiently and pleasantly took time out to remedy the problem. Thus Educalc was my last resort! Again, THANK YOU VERY, VERY MUCH!!!! James Vandenblink